Investigations are often needed suddenly and resolving the dispute without issue can depend on reaching a finding as soon as possible. Often cases are complex, personal, highly sensitive subjects that are difficult to communicate, much less provide to a competent investigator who can make themselves available on your terms.
Virtual investigations with CHRC are fast, cost-effective, and safe.
With Zoom videoconferencing, we are available to you at a moment’s notice, saving you time and costs on mileage and conference room bookings.
With our encrypted online storage, you can rest assured any information you share with us will remain confidential and protected.
Our standard of constant communication means you will be updated at every stage in the process.
If you would like CHRC to conduct a virtual workplace investigation, we have a six-step process that ends with you receiving a complete report.
Fill out the “Contact Us” form linked to at the bottom of this page. You will be asked to provide your name, your organization’s name, and a brief summary of the matter you wish to have investigated.
CHRC will review the information provided and call you to ask for further detail in one of two ways. The first method is to fill out our Intake Form, where you can provide us more detail on the case. Alternatively, you can speak to a CHRC consultant over the phone or on a videoconference call so we can discuss the case at length.
After providing us with relevant documents such as the complaint itself, related company policies and procedures, and any other pertinent documents, we are ready to take the next step.
CHRC will review the information provided by you and follow up. On the call, we will ask specific questions to fill in any remaining knowledge gaps, then suggest a plan of action for the investigation.
We will send you service agreement after agreeing on a plan. This legal document will relate the services CHRC will provide to you.
CHRC begins the investigation. We work with a high degree of autonomy and require no management on your part.
Based on the information from the completed intake form, we contact the parties involved in the complaint by written letter (sent via email), setting up virtual meetings to meet each person and gather the facts.
CHRC will propose interview times to the participants, which will be done via Zoom videoconferencing. CHRC handles contacting each party involved and only asks you to ensure that every participant has access to a computer and an internet connection for the purposes of the interview.
After completing all interviews, we begin writing the report and provide you with regular progress updates, time being of the essence.
After a brief turnaround time, the final report is submitted to you.
CHRC has conducted several interviews via Zoom for investigations and has had great success with this format. We have no doubt that will continue to be the case moving forward.